Reviews

I realize that Don Franklin is in the midst of a major renovation & that much of the Buick Service Dep't's . area is in flux. Having said that, I have the following observations. 1. My service was on a Sat. afternoon. It was not crowded, but I had to wait about five minutes while the lone Service Writer finished with a customer. 2. I showed the Service Writer the Buick Service schedule shown in my Buick Owner's manual. He seemed a bit confused, as if he had no idea of the manual or it's instructions. I believe he had never been asked ro sign off in the manual signifying that the work had been done. 3. The car was taken to the shop & I went to the waiting room. the room is quite sparse. It needs more chairs & tables for adults. The open end of the room emptied into the Buick Sales area. During my waiting time I was bombarded with loud Salesmen talk that had little t do with selling Buicks. 3. After about an hour plus I received notice that the car was ready. James went over the bill with me. During our entire encounter, he was cheerful & helpful. 4. I had requested one of your free car washes at the start if my appointment. That was not done, but I didn't have the time or patience to ask for it. All in all. I understand the disruption in your operations but would have to consider another service provider fir my cars while you are in this flux situation. Regards, G T Bergstrom

Very nice people and Advisors to deal with...they were busy but got me in quickly

Ben Rollins was my sales consultant and he made the process easy and enjoyable. He was knowledgeable, patient, and was attentive to quality customer service. I will definitely work with him again in the future.

It was great 👍

I like it when something went wrong with my first vehicle, i purchased from Don Franklin, and they was on point.Got me into another one . I was surprised, i have had bad experience getting vehicles. This last visit was very satisfying,they make you feel right at home,i didn't feel like an alien. 😃

Service department goes above and beyond. Quick and courteous. Keep up the good work.

They forgot to check the air in my tires...

It went well all was good

Andre done an exceptional job. He answered all of our questions. We found exactly what we were looking for.

Kaci did a great job of servicing my Acadia. And kept me informed.