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  • Celta P

    LAWRENCEBURG, KY | 2020 Chevrolet 1500 Silverado
    Confirmed Service Review
    October 4, 2022
    3 hours for a oil change and rotate the tires is a bit to long

    Response from Don Franklin Lexington Buick GMC

    October 4, 2022
    Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us so we may assist you in moving forward towards a resolution. Have a great day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • James B

    STAFFORDSVILLE, KY | 2019 GMC Acadia
    Confirmed Service Review
    October 4, 2022
    Dealership service staff is best I’ve dealt with in my 70 years, 50 years of vehicle maintenance. Of all vehicles I’ve owned, over 50% were GM. I’ve witnessed the intro of hundreds of chip based vehicle operations. My latest visit was necessary to address an unresolved chip issue. The DF staff could not have been better.

    Response from Don Franklin Lexington Buick GMC

    October 4, 2022
    James, We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • Brittanie R

    CARLISE, KY | 2020 GMC Terrain
    Confirmed Service Review
    October 3, 2022
    Very smooth and easy

    Response from Don Franklin Lexington Buick GMC

    October 4, 2022
    Brittanie, It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit! Have a great day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • Joshua A

    NICHOLASVILLE, KY | 2019 GMC Acadia
    Confirmed Service Review
    October 3, 2022
    James and Kristina Bishop were an amazing help and I totally appreciate the kindness, support and respect I received when I came in. They got everything done and in a very timely manner. Thank You 😊

    Response from Don Franklin Lexington Buick GMC

    October 4, 2022
    Joshua Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! Have a great day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • Melissa M

    LEXINGTON, KY | 2021 Buick Encore GX
    Confirmed Service Review
    October 3, 2022
    They were friendly and helpful, my appointment wasn’t on the schedule, but they worked me in immediately. Impressive!

    Response from Don Franklin Lexington Buick GMC

    October 4, 2022
    Melissa, We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • Christopher G

    LEXINGTON, KY | 2020 GMC 1500 Sierra
    Confirmed Service Review
    September 30, 2022
    Excellent service and staff!

    Response from Don Franklin Lexington Buick GMC

    September 30, 2022
    Christopher, We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help! Have a great weekend! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • William M

    LEXINGTON, KY | 2020 GMC 1500 Sierra
    Confirmed Service Review
    September 28, 2022
    Quick and on time

    Response from Don Franklin Lexington Buick GMC

    September 28, 2022
    William, We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • Kelly M

    NICHOLASVILLE, KY | 2014 Chevrolet Camaro
    Confirmed Service Review
    September 28, 2022
    good experience

    Response from Don Franklin Lexington Buick GMC

    September 28, 2022
    Kelly, We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! Have a great day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • Valrie M

    CORBIN, KY | 2023 Buick Enclave
    Confirmed Sales Review
    September 27, 2022
    The lady in the office that took care of that book work and the money could’ve been a little bit more slower with us old people she was in a hurry but that’s OK

    Response from Don Franklin Lexington Buick GMC

    September 28, 2022
    Valrie, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805
  • Raleigh J

    NICHOLASVILLE, KY | 2022 Buick Envision
    Confirmed Sales Review
    September 27, 2022
    Prompt helpful service

    Response from Don Franklin Lexington Buick GMC

    September 28, 2022
    Raleigh, We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! Have a great day! Kristina Bishop BDC Service Manager Don Franklin Lexington Buick & GMC 8592635020 ext 1805