Customer Testimonials
This was a pleasant experience from the moment we walked in the door & met Andres Adkes. We walked out with a 2025 buick envision avenir and love it!!
I reached out and spoke with Ben about a truck. I wasn't sure what i wanted and was shopping around. What had me come back was Ben. If I asked a question he would go and get it and call me right back and not leave me waiting all day. If he said he was going to call me back he did. That right there is why I worked with him. He was professional, polite and fast. 1 of my best buying experiences in 30 years. He did everything in his power to make my buying experience as painless as possible. ... Read More DealerRater - Oct 25, 2024
This is our second car purchase from this dealership. I have to say, it was even better than the first 5 years ago. The dealership was great. Our Salesman Ben was a perfect fit for us. Down home and friendly like family and we thoroughly enjoyed dealing with him. From salesman to manager to finance, we were treated respectfully, which goes a long way for my wife and I. I would highly recommend anyone looking for a vehicle to give this dealership and it's people a chance. And as a footnote: Ask for Ben !!!
Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast.
They took care of calling the insurance company to cover my new tire and was done quickly and professionally! Always friendly and courteous
The service people were very friendly and helpful.i had no problem with time I was in and out under 30 minutes thank you.
This is the worst dealership I have ever dealt with. They had my truck for two days for a radio issue and never touched it. I’ve had it in there 4 times now. I am going elsewhere
I was looking for a Denali of a certain exterior and interior color. They helped me find it.
Great Salesman Ben Rollins, this was the second vehicle purchased from Ben, when I need another I will call Ben.
They done a great job. Our experience was smooth and easy. They got us in and out efficiently.
Tested and trusted, my heartfelt gratitude Mrs Trey Loudis for helping me to Trade and yield in Forex trading, I now believe that Forex is verisimilitude “Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.” I have been seeing lots of positive recommendations about Mrs Trey Loudis a qualified trader, finally decided to venture her platform which I invested just $4,000 and successfully earned $28,900 in just 7 days, wow!!! what a pleasant experience which was astonishing and surprising then I re-invested continuously contact Her ... Read More Facebook - Oct 23, 2023
This service department is absolutely incapable of fixing anything!! We have sent our car in 5 times now to be repaired for the SAME ISSUE. The “update” they required us to do, caused this issue and they still have yet to repair properly!!! The service department managers never call you back and the GM either!! When asked when we could bring in the vehicle for the 6th time, they responded with it’ll be end of September!! Not to mention we were asked if we could get a rental and just bill them later on. We have missed work along with ... Read More DealerRater - Aug 7, 2023
Everyone was courteous and they were quick with my oil change, 27-point inspection, and even fixed a recall with my vehicle while I waited. Was very appreciative of that. One less thing on my plate I have to worry about
Everything went well
Done quickly, great customer service
Fast and on time. Answered my questions
(I’m going to shorten this and make it to the point) Went in for an oil change, was told my seal for my drain plug was rotten (was going to have another one put on), no big deal came back 45 minutes later to let me know my threads was stripped and I needed a new oil pan. Ok? They are covering costs for all of it. Here’s the kicker, I am driving my car and was told it would be fine until I have the oil pan changed. Mind you this oil change took place on May 18th 2023. ... Read More DealerRater - May 27, 2023
I’ve purchased the last 3 vehicles for my family at Don Franklin and I must say, I was treated like I was a part of the family. Service is top notch
Excellent experience. Good job showing how everything worked.
Of all the dealerships I have dealt with over the years, the service department at GMC here in Lexington cannot and refuses to address an issue they created upon changing out a warrantied part (speed cluster) for me over 1.5 years ago, even with the extensive extended warranty I purchased. They have a way of making you feel like they are doing you a "courtesy" (their words exactly) by trying to check out a sound (that I hear EVERY SINGLE DAY in the speed cluster that they replaced) which immediately began following warranty repair, yet accepting no responsibility for ... Read More DealerRater - May 16, 2023
Great to deal with
Great service
Friendly and professional. I like dealing with the service people.
I loved the salesman. He was so excited to show me my vehicle. He wasn’t pushy just seemed to be very excited about his job.
Service Manager Kaci Valdez did a great job of taking care of my auto service needs.
Best customer service and sales man
Very efficient. Friendly service techs
I always receive professional experience and the employes are very nice.
Did a good job
Ben Rollins did afantastic job. He was able to get the vehicle I wanted from another lot and get me a decent deal on it. Service from everyone, especially Ben and Lindsay, was excellent.
Catarina was very knowledgeable and made the whole process of buying a new Denali easy and fast
We got in and out quickly. Staff was very friendly.
Got a key fob made
Kaci's customer service is really great. She keeps you updated on problems and status of repair. Cannot really say enough about how well she does her job.
Oil change and tire rotation. Employees were friendly and accommodating.
Very friendly.
love this place traded my truck for a new car. easy and hassle free even with a lease. love leasing. I don't drive much.
Marc was super nice and helpful. He made the car buying experience great. Im super satisfied with my new vehicle.
Dawn was great! She took care of all my needs, friendly and professional. She is a great asset to your business. Thank You !
Wonderful organization!!!
Sales process was quick and easy and Ty Cobb found the perfect vehicle with all of the features that I was looking for.
Great Service...
They found the truck on one of their lots In Russell Springs Kentucky and brought it to Lexington so we could see it. It was exactly for my husband morning and we paid cash for it. We had a wonderful experience there at the dealership everyone was very nice and professional
Very, Very helpful, respectful, and friendly. Would have loved to visit with Catarina more, but I couldn’t wait to drive my new Acadia! Thank you Don Franklin, and all the wonderful people who work there!
Excellent service from Kaci Valdez, who was willing to take the time and explain what was being done. Work on car was done efficiently and quickly.
Spent over 3k on ECM they never did the diagnostic now a year later having issues! Bottom line THEY SUCK!!!!
Kaci Valdez was patient and wonderful in answering all of my questions and explaining everything in "layman's terms". Work was done quickly and efficiently.
Andre done an exceptional job. He answered all of our questions. We found exactly what we were looking for.
Great purchase transaction with just as great service department. Getting the combination of both is rare these days!
We had a great visit at your lot.Catarina our sales lady was wonderful she showed us everything about our Buick Envision.We really enjoy our car. Thank you Diane Haynes
Came in for oil change. After leaving noticed engine light was on. Returned and was taken care of engine light. Very helpful and quick.
Overall experience was good. However, I was frustrated about finding a way to drive my car out of the service area. The service man left the car in an area where several car was blocking the driveway. During the last service, I was told that my break pads need to be changed at this service. But when I asked, James said everything looks good. So, I am confused about their diagnosis.
Quick and good
Everything went well and everyone was pleasant.
They are always on point, never had any problems with them.
Kaci and James were very professional with handling everything.
Fast and easy. Great service. Will return.
Kaci did a great job.They repaired my vehicle in a timely manner . Great company to work with
Always very friendly and helpful
Great experience - fast and easy!
Don Franklin GMC has one of the better Service departments I've worked with through my life. They are timely, respectful, explain things, and fair in pricing. I enjoy taking my vehicle there.
Service experience flowed smoothly from the moment the garage door opened to let me into the service area until an hour or so later when my car was ready to go back home.
Reps weren't pushy and were very polite. They made the process very easy.
James was very friendly & helpful & my car was finished in a timely manner!!
Everyone is so friendly and knowledgeable about the maintenance of my vehicle. I get great service from the guys every time I go.
Sales and finance team were great
Always timely
Invest with mrs Gabriella Donald , she has the best and legitimate broker... I highly recommend Gabriella. she's trustworthy. I earned $17,840usd with her broker on Forex. huge and successful payment.. ThanksGabriella. I contact her through EMail... [email protected] WhatsApp line : +14235973142
Our salesman Marc Franco was very knowledgeable, personable and seemed to know exactly what we were looking for. The process was easy, the dealership was clean and everyone was very friendly.
I did not have an appointment but they were able to accommodate me.
Greatly appreciate the kind and helpful staff in the service department!
Service was excellent although they failed to put back my lug socket when rotating the tires and I had to go back to the service department to pick it up.
Friendly and do not push unnecessary services.
Everyone is really nice and they explain things to you go over you bill and answer any questions you have
The team kept me informed and did a professional job. They went out of their way to help.
Very professional and kind, short wait time, service met my expectations, would highly recommend.
I could not be happier with Don Franklin GMC, Mark Franco was our salesman and he made our purchase experience so smooth! I talked with him for a few days prior to purchase and he made sure we were happy and had all of the options we were looking for! He never pushed us, or asked us to buy. I will continue to be a customer, and always use Marc’s advice! Thanks so much!
Smooth from start to finish.
Gave me sheet after oil change of services my car needed but no one went over the needed services to explain the importance or the urgency to complete the services or get the product
Everything was great, everyone is always nice.
Very Friendly and Fast service
Very efficient and professional yet frindly i am very satisfied with don franklin
The nice person who checked me in was great. Price went up was the only issue. 🙂
Andre my salesman made the purchase of my Acadia At4 easy and painless. Thank you1